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DIAGNOSE CRASHES


stoppedworking

In most cases a "Blockade Runner Has Stopped Working" error means there’s a missing dependency or the game has not been run with administrative privileges.

To diagnose why Blockade Runner is crashing on your PC, we ask that confirm as many of the items in the list below as you can, and e-mail us the two files requested.

E-mail Us!


To: support@zanmgt.com
Subject: Blockade Runner Has Stopped Working


Confirm

  1. Settings.xml has been deleted >>
  2. BR has been run with administrative privileges >>
  3. DirectX 9.0c .DLL’s have been located >>
  4. NET 3.5.1 Framework has been located >>
  5. XNA 3.1 has been located >>
  6. Stable versions of BR tested for start-up crashes. >>

Attach

  1. log.txt (located in the “../BlockadeRunner” folder)
  2. dxdiag.txt (click for retrieval instructions)

howtos

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HOW TO CONFIRM DIRECTX9.0c DLL’S

Even if you already have DirectX10/11, your PC should contain the following DLL files in the (32-bit) C:\Windows\System32 or (64-bit) C:\Windows\SysWow64 folders.

The DLL’s are included with the DirectX 9.0c Redistributable.

dx9dlls_thumb

DX9.0c Official Download


HOW TO CONFIRM .NET FRAMEWORK 3.5.1

Go to Start > Control Panel > Programs and Features > Turn Windows Features On or Off, and look for "Microsoft .NET Framework 3.5.1" (make sure its checked on)

confirmxna_thumb

Go to Start > Control Panel > Add or Remove Programs, and look for “Microsoft.NET Framework 3.5.1”

confirmdotnetxp

If .NET 3.5 SP1 is missing, download the Framework from here. (Note that .NET 4.0 does not include the same files as .NET 3.5 SP1)

.NET 3.5 Official Download


HOW TO CONFIRM XNA 3.1

Go to Start > Control Panel > Programs and Features, and look for "Microsoft XNA Framework Redistributable 3.1"

confirmxnawin7_thumb

Go to Start > Control Panel > Add or Remove Programs, and look for “Microsoft XNA Framework Redistributable 3.1”

confirmxnaxp_thumb

If XNA 3.1 is missing, download the Redistributable from here.  (Note that XNA 4 does not have the same files as XNA 3.1)

XNA 3.1 Official Download


STABLE VERSIONS OF BR

Sometimes during an update we add new features or dependencies to Blockade Runner that can cause the game to not run.  Try the stable versions below, and then the older versions if the stable versions do not run.


HOW TO RUN AS ADMINISTRATOR

Right-click Blockade Runner.exe > Run as Administrator

administrator

HOW TO DELETE SETTINGS.XML

Deleting the Settings.xml file located in the “../BlockadeRunner/” folder can sometimes resolve issues with the game’s first time start-up.

settingsxml



OTHER POTENTIAL FIXES

Some users have had luck with the fixes below, if they happen to fix the start up crashes for you please let us know!

- Install latest nVidia drivers
- Install C++ 2005 Redistributable
- Install C++ 2008 Redistributable
- Move BR’s folder to your root drive (C:\), and give read/write access.


If any of these steps solve your problem, PLEASE LET US KNOW!

Tweet us, PM, e-mail support@zanmgt.com, post on Facebook – however you do it just let us know!

 
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